Resolution Life: Ongoing Care for a New Auckland Workplace
At 45 Queen Street, Resolution Life and Asteron Life’s full-floor workplace was designed around connection, bringing considered planning, brand alignment and targeted upgrades together into a brighter, more open space for staff, clients and visitors.
Following practical completion, Resolution Life transitioned into Cachet Care, ensuring the workplace continued to be supported beyond handover. This post-project pathway provides clients with continuity, structure, and confidence as their new space moves from completion into daily operation.
Dedicated support beyond handover
Resolution Life joined the Cachet Care program in May 2026, transitioning from their project team to a dedicated Care team that is already familiar with the space. This is how Care for Project works: clients receive Care access during the defects liability period, with no setup required and no gap between handover and ongoing support.
Outstanding items from practical completion were closed out within two weeks, and the site has been on a monthly inspection cadence ever since.
A proactive model of space management
Cachet Care is built around regular inspection rather than waiting for issues to be reported, and Resolution Life’s experience reflects that model in practice. Each month, the space is reviewed, and any items are actioned directly. Clients also have access to a live ticketing system for anything that comes up between inspections, though in Resolution Life’s case, no reactive tickets have needed to be raised to date.
The Care team has also coordinated with the landlord on base-building matters, including HVAC and other out-of-scope items, so Resolution Life has a single point of contact regardless of who is responsible for the fix. Several minor works have been completed along the way too, from joinery adjustments to signage and hardware updates, managed and delivered without adding to the client’s workload.
The Care pathway
Resolution Life’s engagement is one of four ways clients can work with Cachet Care, depending on where they are in their property journey:
- Care for Project – ongoing support for clients completing a Design & Construction project with Cachet, starting during the defects liability period.
- Care for Space – regular inspections and space management for clients with a completed site, whether built by Cachet or another provider.
- Care for Portfolio – a single point of accountability across multiple properties for multi-site occupiers.
- Care for Tenants – design, budgeting and management of tenant works for landlords and asset owners within a lease term.
Each pathway includes our dedicated Care team, real-time ticketing, technical post-completion support, and a site audit with 3D photography to inform ongoing maintenance planning.
For Resolution Life, that has translated into a workplace that has run smoothly since handover, with building management handled so their team doesn’t have to.
Find out more
Cachet Care delivers the same approach for every client, on every pathway: continuity beyond handover, proactive management, and a single point of contact for whatever a space needs next. Whether Cachet or another provider delivered your workplace, our team can help.
Get in touch to find out how Cachet Care can support your space.
SYDNEY: +61 (0) 2 9241 7755
MELBOURNE: +61 (0) 3 9988 2988
BRISBANE: +61 (0) 2 9241 7755
AUCKLAND: +64 (0) 9 302 3066
EMAIL: [email protected]
