Facilities Coordinator
/Care Success Lead

As a Care Success Lead at Cachet Group in Sydney, you’ll ensure every space we deliver continues to perform long after handover. This role connects people, place and performance – supporting clients throughout the lifecycle of their lease.

You’ll take ownership of onboarding, client care, and the coordination of maintenance, modifications and small works projects. From day one, you’ll be a trusted partner to our clients: solving problems, creating opportunities, and helping their workplaces evolve as their business does.

Your focus: seamless experiences, proactive site management, and lasting relationships that strengthen Cachet’s reputation for service excellence. Learn more about our Care services here.

What You’ll be Doing

• Lead the onboarding experience for new Cachet Care clients, helping them get the most from their new space.
• Be the key point of contact for all client support – from warranty queries to minor repairs and modifications – managing each with care and precision.
• Coordinate and oversee Cachet Care work orders, including small works, repairs, and modifications.
• Supervise sites and contractors to ensure quality, safety, and profitable delivery.
• Build strong, ongoing relationships across client organisations, working closely with the Cachet Sales and Projects teams to support tenant retention and new opportunities.
• Anticipate client needs, identify improvement or upgrade opportunities, and proactively create solutions that add value.
• Keep accurate records using project tools to ensure every request is tracked, resolved, and celebrated.

About You

You’re a people-first professional who thrives on relationships and takes pride in seeing projects through from concept to care. You know how to bring calm, clarity and commercial awareness to every situation and you’re not afraid to get hands-on.

• 5+ years’ experience in construction, fit-out, property, or facilities management.
• Strong understanding of site operations, safety and compliance.
• Excellent communication and relationship-building skills across all levels.
• Proven ability to manage multiple tasks and priorities without compromising quality.
• Experience in managing defects, minor works, or project coordination.
• Proactive, solutions-oriented mindset with a drive to exceed client expectations.
• Passion for delivering great spaces – and keeping them that way.

At Cachet Group, we create places that matter  for our clients, and for our people. When you join us, you’ll be part of a collaborative, design-driven culture where your contribution is valued, and your growth supported.

Perks & Benefits

• Competitive Salary
• Additional birthday and wellness leave
• Social culture with monthly celebrations, lunches and team events
• Career development opportunities within a growing trans-Tasman business
• Opportunities to work on high quality commercial projects with leading brands
• Charity and volunteering initiatives to give back to the community
• A supportive project management structure and strong, people-centred values

Please note, applicants must have a right to work in Australia or New Zealand.