Client Relations Manager

Join a team that’s redefining how clients experience design and delivery across Australia and New Zealand.

As a Client Relationship & Service Manager based in Brisbane, you’ll be at the heart of Cachet’s client engagement – leading every stage of the relationship, from prospecting and pitching through to care and long-term partnership. You’ll help shape and deliver our Client Relationship & Service (CRS) strategy, working closely with the regional team to grow our market presence, strengthen relationships, and deliver meaningful outcomes for our clients.

It’s a hands-on, people-driven role – perfect for someone who thrives on connection, has a strong commercial instinct, and enjoys turning opportunities into trusted partnerships.

What You’ll Be Doing

• Build and nurture relationships – connect with new clients, strengthen existing ones, and ensure we’re exceeding expectations at every stage.
• Lead the Client Relationship Service process – from lead generation and research through to presentations, onboarding, and ongoing client care.
• Work collaboratively with project teams – providing context, background and support to ensure seamless project handover and delivery.
• Champion client care – work within  our Cachet Care program, maintaining client engagement and satisfaction long after project completion.
• Contribute to strategy – help refine our client development approach and identify new opportunities in emerging markets and sectors.
• Represent Cachet with confidence – attending industry events, meetings and networking opportunities to keep us visible and connected in the Sydney market.

About You

You bring energy, curiosity, and a genuine passion for creating great client experiences. You’ll also have:

• 10+ years’ experience in property, design, or construction.
• A natural ability to connect – strong communication, presentation, and influencing skills.
• A problem-solver’s mindset, with a knack for turning challenges into opportunities.
• Commercial and strategic thinking, backed by sound judgement and initiative.
• A structured and organised approach – you know how to prioritise and deliver.
• Collaborative spirit – you enjoy teamwork but can also operate independently.
• Integrity and confidentiality in all interactions.
• Above all, a genuine alignment with our values of Joy, Integrity and Excellence.

Why You’ll Love Working Here

You’ll join a team that’s passionate about what we do and how we do it – blending professionalism with personality.
Expect collaboration, autonomy, and a workplace that values ideas as much as outcomes.

• A competitive salary that reflects your skills and experience.
• Extra time off to recharge – including your birthday and an additional wellness day each year.
• A supportive, social team culture – think morning coffees, spontaneous catchups, and Friday lunches that actually happen.
• Growth that’s personal and supported – with clear development plans, regular check-ins, and hands-on mentorship from our leadership team.
• Plenty of fun along the way – recent team adventures have included cooking classes, rock climbing, pub lunches, and a few surprises.
• A pipeline of exciting projects – working with great clients and partners across Australia and New Zealand.

Please note, applicants must have a right to work in Australia.